What the licence and identity checks mean for you
The first thing to check is the licence itself. Open the public register of the UK Gambling Commission and search for the number 057869-R-334655-010. The entry should show the same operator name, Grace Media (Gibraltar) Limited. If the name differs from the company on the website, the licence does not cover the business you are dealing with.
Next, look at where the company is registered. The operator is registered in Gibraltar, and the brand was founded in 2021. A licence applies to the company named on it, so the registration details matter more than the name on the website. If you want the licence question answered on its own, see the page on whether the brand is legit.
A UK licence sets duties that the operator must meet. Licensed operators must verify the age and identity of customers before they can deposit or play. They must have games tested for fair outcomes by independent testing. They must keep customer funds apart from company money, offer safer gambling tools, and handle complaints through a process that can end in an independent dispute service. These are rules for every licensed operator, so you can use them as a yardstick for any UK-licensed brand.
Hot Streak Casino requires identity checks on accounts. Support is available by live chat, around the clock at 24/7 (live chat), and by email. If a check is requested, send only the documents the request names, and send them through the support channels the operator gives you. Avoid sending documents to anyone who contacts you outside those channels.
For your data, read the privacy policy before you register and check what it says about how personal details are used. The terms and conditions set out the rules that apply to your account. If the licence entry, the company name and the details on the website do not match, stop before you deposit and ask support for a written explanation.
18+ · T&Cs apply
Pros and cons for a cautious player
Pros
- The brand holds a UK Gambling Commission licence, number 057869-R-334655-010, which anyone can look up in the public register.
- Identity checks are required on accounts, which is a standard protection under UK rules.
- Live chat support is available around the clock (24/7 (live chat)), and email support is also offered.
- Safer gambling help is linked to GamCare and GAMSTOP, two UK services.
Cons
- The brand was founded in 2021, so its record of operation is shorter than that of many long-established licensed brands.
- The operator is registered in Gibraltar, not in the UK. The licence is a UK licence, but the company itself is registered elsewhere.
- Identity checks mean you need to send documents to the operator before you can use the account in full, which adds a step to getting started.
How to protect yourself while you play
Set your limits before you deposit. UK licensed operators must offer deposit limits, time-outs and self-exclusion, so decide on your limits at the start. Decide on a budget you can afford to lose before you begin, and keep to it.
A time-out pauses your access to an account for a set period. Self-exclusion blocks your access for a longer period. GAMSTOP lets you block access to UK-licensed online gambling sites, and it covers all UK-licensed online operators, including Hot Streak Casino.
Keep your password private and do not share your login with anyone. Use a password that you do not use on other sites, and never give your login details to someone who asks for them, even if they say they work for the operator.
If play stops being fun, or you feel you cannot stop, speak to GamCare before you deposit again. The safer gambling page lists further tools you can use to manage your play.
If something goes wrong, contact support in writing and keep copies of your messages. Licensed operators must have a complaints process, and if the complaint is not settled, they must offer access to an independent dispute service.